Accessibility Statement
Our commitment to making our website accessible to everyone.
Last updated: 13 January 2026
1. Our Commitment
Focus Insurance Services is committed to making our website accessible to all users, including those with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard.
We are continually improving the user experience for everyone and applying the relevant accessibility standards.
2. What We've Done
We have taken the following steps to ensure our website is accessible:
- Using clear and simple language throughout the website
- Ensuring sufficient colour contrast between text and backgrounds
- Providing text alternatives for images
- Making the website navigable using a keyboard
- Using descriptive link text
- Ensuring forms are clearly labelled and easy to complete
- Testing with screen readers and other assistive technologies
- Designing responsive pages that work on all devices
3. Known Limitations
While we strive to ensure that this website is accessible to all users, there may be some limitations:
- Some older PDF documents may not be fully accessible
- Some third-party content may not meet accessibility standards
- Some interactive features may have limited accessibility
If you need information from a PDF in an alternative format, please contact us.
4. Browser Tips for Accessibility
Most modern browsers have built-in accessibility features. Here are some tips:
Text Size
Use Ctrl + (Windows) or Cmd + (Mac) to increase text size. Use Ctrl - or Cmd - to decrease. Use Ctrl 0 or Cmd 0 to reset.
Keyboard Navigation
Use Tab to move forward through links and form fields. Use Shift + Tab to move backward. Use Enter to activate links and buttons.
Screen Readers
This website is designed to work with screen readers including NVDA (Windows), VoiceOver (Mac/iOS), and TalkBack (Android).
5. Alternative Formats
If you need information from our website in a different format, we can provide:
- Large print documents
- Information by email or post
- Information over the phone
- Plain text versions where available
Please contact us to request information in an alternative format.
6. Feedback and Contact
We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
We aim to respond to accessibility feedback within 5 business days.
7. Enforcement Procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).
8. Technical Specifications
This website relies upon the following technologies for accessibility:
- HTML5 with semantic markup
- CSS3 for styling and layout
- JavaScript for interactive features
- ARIA attributes where appropriate
These technologies are relied upon for conformance with the accessibility standards used.
9. Assessment Approach
Focus Insurance Services assessed the accessibility of this website through:
- Self-evaluation
- Automated testing tools
- Manual testing with assistive technologies
- User feedback and testing
We review our accessibility statement periodically and update it when we make changes to the website or identify new issues.